Refund policy

Purchases are final sale. Everything you buy from us is final sale, including ReStitched, our pre-loved collection, new boutique pieces and gift cards. Please check the size and condition notes on each listing before you buy.

Damaged or not as described. If a piece you bought arrives damaged, isn't as described, or you received the wrong item, email info@honeyandstitchclub.com within 7 days of delivery with your order number and a photo, and we'll make it right.

Rental pieces. Rented pieces aren't bought, so they aren't refunded. They go back to us as part of your membership, in the prepaid mailer. If something doesn't fit or isn't right, use your free monthly swap and choose something else. See our Returns page (/pages/returns) for how to send pieces back, and our Membership Policies (/pages/membership-policies) for swaps, late returns, damage and lost pieces.

Membership charges. You can cancel your membership anytime from your account. Cancel before your next renewal date and you won't be charged again. Membership charges already processed aren't refunded, except where required by law.

Order changes and cancellations. Need to change or cancel an order? Contact us as soon as possible. We process orders quickly, so once an order has shipped we're unable to modify or cancel it.

A note on The Loop. The Loop is separate from returns. You can send pieces your little one has outgrown back to us; qualifying pieces earn store credit toward what comes next. Store credit isn't a refund and has no cash value.

Questions. Email info@honeyandstitchclub.com. A real person will help.